DATACRAFT
Uncompromising ServiceNews
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About DataCraft
DataCraft is an IT services company, with an emphasis on software based products. Our target markets are companies that need innovative and appropriate software-based solutions that allow them to focus on their core business, as well as companies that require consulting services in the IT environment.
Our product and services range is built from the companies core competencies and skills base and selected partnerships with other companies built through technological interfaces or direct investment.
We are capable of providing a range of software-based products and services that provide the customer with customised made-to-order products. We also have a range of innovative commercial software products that can be used in various markets.
As highly effective consultants, we provide professional advise and services that cover all phases of our very own System Development Life Cycle, and manage all phases of your IT project.
Our well defined partnerships, as well as direct financial
and competence investment in other service providers allow
us to provide a single point of entry for the acquisition
of various components of a complete Information System.
DataCraft offers our customers partnership style relationships with a focus on understanding our customer's business and helping customers to identify solutions to their real needs. We base our relationship approach on alignment of goals and objectives and on building mutually valuable 1-to-1 relationships.
Our operations are guided by our Mission Statement and Customer Charter
Mission Statement
Our mission is to bring greater value to our customers by:-
- Abiding by the principles of our Customer Charter
- Providing a service centred on the principles of excellence, quality, service and professionalism.
- Building an organisation where emphasis is placed in the development of talent, effort, order and productivity, with a workforce that is diplomatic, hardworking, imaginative, skillful and deliberate.
- Creating qualities found in other successful organisations, such as being balanced, caring and creative, and attempting to implement similar characteristics like being industrious and organised.
- Recognising weaknesses and constantly strive to transform them into strengths.
Our mission can be summarised by our motto
Uncompromising Service
Customer Charter
Our Customer Charter Guides our relationship with our customers.
We live the principles that the customer has a right to:-
- uncompromising service
- be treated, and have their property treated, with respect
- prompt, efficiency, and effective service
- confidentiality
- be involved in issues effecting them
- value for money
- technical excellence
